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We have chosen to source organic and natural products for you that we believe are earth; animal & people friendly. What this means is that we personally check the ingredient lists of every product sold to ensure that there are no harmful synthetic ingredients in them. We believe organic and natural should be good for you and we take this principle very seriously. We also list full ingredient lists for each and every single product sold on our website so that you to can be sure of what you are buying.
Although the list of harmful ingredients that we do not support is ever changing and very long, you can be sure that none of our product contain the following contentious ingredients:
And if you ever see an ingredient or product that you do not think we should stock - let us know. Either we can get the opportunity to explain why it passed our research, or perhaps research has changed since we last reviewed it. The point is that apart from the fact that there may on occasion be issues of human error (or little gremlins slipping through); industry information is by no means static and changes all the time. What you can trust is that we will react to your enquiry with lightening speed - nothing is more important to us than listing products that are genuinely safe.
Although we abide by a strict ingredient policy we sell natural products and organic products that have not been certified. This is because, some wonderful ranges are still in the process of being certified and also because different certification bodies have different standards. We believe that the best yardstick of a products' pureness is its ingredient list.
Certified Organic: These products have been certified organic by a third party. This means that although the organic products many contain some synthetic ingredients, the certification body has concluded that the products is safe to use, and that the ingredients have been sourced from manufacturers that practice pesticide-free and sustainable farming. For more information on all the organic certification bodies used, go to Organic Certification
Non-certified Organic: This means that the supplier has an organic product that has not yet been certified organic. These suppliers are using some organically sourced ingredients and if you look at the ingredient lists of the products, you will be able to tell which are organic by an asterix next to the product.
Certified Ingredients: These products have some certified organic ingredients but the products are not yet certified.
All Natural Ingredients: These products use only natural ingredients. Please note that we have included soaps in this category even though all soaps contain sodium hydroxide (lye.) The reason is that there is no sodium hydroxide left in the final product and it is also not possible to make soap without sodium hydroxide.
Part Natural: These products are predominantly natural but have some safe synthetic ingredients.
Most of our products are locally made and we always support local where we can. In most instances of imported products, you will find that local alternatives are not yet available. Under each product you will see that we note whether it is proudly South African or not.
We ask all our cosmetic suppliers to verify in writing that they do not test their products or the ingredients in their products on animals. Some of our suppliers however have also got formal accreditation to back up their policy on sourcing and producing cruelty free products.
We are always careful to specify which of our products are vegetarian and which are vegan-friendly (you can see which it is when you view a product on our website). If the product is vegetarian, that means it contains an animal by-product, like for example beeswax, propolis, dairy, eggs. Some of our make-up contains carmine which is a natural red dye from the shell of the carmine beetle.
Because there is currently only one GMO certification body in the world (The Non-GMO project in the USA) we can unfortunately not guarantee that our products are absolutely GMO free because very few of them are certified GMO free - very few in the world are. (This is why it is so important to sign petitions and do what you can to put pressure on the Government for better GMO labelling on all products).
However, you can expect the following from all products sold on NeoGenesis Health:
We do not sell any products that we suspect or are aware contain GMO ingredients and if information ever comes to light that the product may be compromised in this way - we will remove the product immediately. We do not support the use of GMO's and will always strive to be at the forefront of how to best manage the infiltration of GMO's into our products.
PLEASE NOTE: Any product labelled as Non-GMO indicates that its manufacturing process is designed to avoid GMOs, but consumers should be aware that GM contamination is possible due to natural pollen movement, weather events, seed contamination, or human error. Hence there is no guarantee such products are 100% free of GMOs.
We can also share the following guidelines with you on avoiding potentially GMO contaminated products:
You may find the following information useful:
For most items our website allows you to order as many units as you like. This is for your convenience so that you can get your order in without any delay or stock restrictions, we then make it happen. If there is a product in your order that we cannot ship immediately we will contact you within one working day of you placing your order to notify you and to give you options e.g. swop for another similar product etc. Rest assured that we carry a large stock holding in our warehouse which we are constantly replenishing and that we will always do our best to get the products you desire to you as soon as possible. You will also always be kept in the loop with your order's progress. If you need a product urgently e.g. if you are leaving on holiday and need sunscreen, please contact us to double check that we have stock of the product. We will get back to you very quickly so it should not delay you placing your order.
You will be prompted to make payment by the following methods:
Orders can be couriered to the vast majority of South African addresses, or you can collect your order from our business premises free of charge.
Unfortunately we cannot offer courier delivery to remote areas e.g. remote farms or mines (although there may be a possibility for these areas). Delivery via courier has two advantages:
When you place an order our system will offer you a choice of delivery options based on your delivery address.
We dispatch all orders, unless otherwise stated within one working day of receiving payment confirmation. If you pay via credit card we receive payment confirmation automatically as soon as you've paid. If you pay via EFT or bank deposit, your order will only be dispatched within 24 hours of your payment clearing
Courier delivery takes 2 to 5 working days depending on the order's destination.
Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city center, your order will take between 2-5 days. If you live in a remote area it could take up to 7 days. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.
Delivery takes 2 to 7 working days and is held for up to 7 days.
Orders to Namibia, Botswana and Swaziland take 7-15 working days.
Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so 'late' delivery is not a ground for refund or cancellation of the order. However if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.
If your shopping bag's total is R400 or more we are happy to offer you free delivery in South Africa. If delivery is to a main center the free delivery option will be available only via courier service. If delivery is outside of main centers the free delivery option will only be available on special request.
The delivery charge for courier delivery varies depending on where the order is going:
|Cape Town and surrounding areas (Bloubergstrand, Melkbos, Simonstown, Hermanus, Worcester, Paarl, Stellenbosch, Franschoek etc.)||R40 any size order|
|Main Centres e.g. Gauteng, Port Elizabeth, Bloemfontein, Pietermaritzburg, KZN coast (from Richardsbay to Durban to Port Edward)||R60 any size order|
|Regional Areas e.g. Kenton-on-Sea||R150 any size order|
|Remote Areas e.g. remote farms, mines||Not Offered|
Our system will offer you the appropriate charge based on your delivery address during the checkout process. If the courier service option is not displayed it means that you want your order delivered to a remote area where we can unfortunately not offer delivery via courier service. If delivery is to a main center and you are not offered the courier delivery option please contact us, so that we can double check if the service is available for your post code and we can update our system.
We deliver to Namibia, Botswana and Swaziland via courier services.
|Courier Destination||Delivery Charge|
|R200 flat fee plus R10 per kg thereafter|
Please note that you may have to pay customs duties when your order arrives in your country. This is out of our hands and we cannot be held responsible if you need to pay customs duties to receive your parcel.
We are still developing our systems to take SA VAT off your purchases but can issue international clients with a coupon to compensate for this until then - please contact our customer services support team for more information.
We carry a large stock holding in our warehouse which we are constantly restocking. However it is possible that you will order a product that we are out of stock of. If this happens we will contact you within one working day to notify you and to give you options e.g. swop for another similar product etc. Rest assured that we will always do our best to get the products you desire to you as soon as possible and that you will always be in the loop with how your order is progressing.
We deliver to any address in South Africa.
We deliver to Namibia, Botswana and Swaziland via couriers.
Courier deliveries are made Monday to Friday 9am to 5pm, so you should always provide a delivery address where there will be an appropriate person to sign for the delivery during these times. If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged.
Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
We will email you your parcel's tracking information the first working day after we send it e.g. if the parcel's leaves our premises on Tuesday you will receive your tracking information via email on Wednesday morning. You can then track your parcel on the couriers website.
We do not currently offer overseas delivery in our checkout process, however you are welcome to select the delivery method Collect Yourself and then get your own courier to collect your order for international delivery. Please contact us if you are unsure of how to go about this.
You can place an order for delivery in South Africa no matter where you are in the world. Our website is handy if you live abroad and want to send a luxurious gift to relatives or friends who live in South Africa. Just ensure that the billing address you list is a South African one, even if paying with an international card.
Unfortunately not - you need to please place your order online first.
Our opening hours are Monday to Friday 08h00 to 16h30
If you do not receive your order in mint condition or if anything is broken or damaged please let us know immediately so that we can ensure the situation is rectified. Whilst we have not lost any parcels in the post to date, goods are occasionally damaged in transit, and there is no question that these will be replaced. If you can, please do take a photo of the damaged item as this helps our packing team improve the way products are sent.
You are welcome to return any good purchased within 7 days of receiving the item. Unfortunately we can only accept goods for return that are still in their original unopened packaging. You will have to pay to have the item couriered or posted back to us, but as soon as we receive it, we will issue you a credit note. Our policy is to deduct a 10% handling fee from the original price, but unless a lot of administration has been necessary to get the item back, we usually turn a blind eye to it.
Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.
PLEASE NOTE: We will not accept returns of any feminine hygiene, menstrual or intimate products such as reusable pads, menstrual cups and sponges, yoni eggs or underwear.
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